Research Methods and Statistics Arena

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• Price: $29.95 $26.96
• Paperback: 322 pages
• Also available in e-Book
• Published: September 2011
• ISBN: 978-1-4398606-7-0
• Publisher: Productivity Press

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Written by actual Toyota team members, One Team on All Levels: Stories from Toyota Team Members, Second Edition is not another technical explanation of the Toyota Production System (TPS). Rather, it illustrates the culture it creates. The stories, told by employees from various levels of the organization, illustrate how Toyota’s presence in Kentucky has transformed the professional and personal lives of those who worked for the company.

• Demonstrates the culture created by the Toyota Production System
• Examines how the TPS principles and precepts serve as models for servant leadership
• Presents valuable insights from a wide range of Toyota team members—from hourly to management-level
• Shows how Toyota partnered with the city of Georgetown and its community

Supplying a first-hand look at the principles that have transformed Toyota into one of the leading manufacturers in the world, the book includes chapters that address how this manufacturing giant was able to survive and improve in the midst of a down economy and recent recalls. The real-life stories supply an unprecedented look at how the Toyota precepts and the fourteen Toyota Way principles can help you improve morale, avoid layoffs, and create a culture of continuous improvement within your organization.

Table of Contents

Our History

Kosai, Shizuoka, Japan, 1867

Georgetown, Kentucky, 1985

Georgetown, Kentucky, January 2009: The Recession and Downturn of the Auto Industry

Washington, D.C., February 2010

Debbie Poe: Assistant Manager

Karen Wells: Assistant Manager

Keith Royse: Group Leader

Tony Hendrichs: Group Leader

My Story as a Military Team Member at Toyota

Audie Alford: Group Leader

Doug Omohundro: Assistant Manager, Conveyance

Toyota … "What a Feeling"

Lowry Gillis: Team Leader

David Craig: Assembly 1 Safety Team and Proud of It!!!

Avery Bussell: Group Leader, Assembly 1

Our Motivation: Stories of Appreciation and Dedication

Shannon Conder: Team Member, TMMI Assembly Conveyance

Bryan Litteral: Team Leader

Jeff Hill: Team Leader

Katrina Bevins: Team Member

David Farmer: Associate Staff

Rick Corbin: Group Leader, Body Weld 1 CCR

David Eads: Team Leader

Our Inspiration: Stories of Support and Triumph

Larry McRae: Team Leader

Matt Lucas: Team Member

Brent Pennington: Team Member

Nick Ousley: Team Member

Greg Richards: Team Member

David Soard: Team Leader

Kathy Walker Taulbee: Team Member

Kelly C. Cox: Engineer, Power Train

Brian McElroy: Team Leader

Communication

Doug Collins: Team Leader, Body Weld 1

David Foster: Team Member

Mike Perkins: Dave Foster’s Group Leader

Ron Kristoff: Team Leader, KGPC Trainer

Transition to Toyota

Blair Perkins: Engineering Specialist, Assembly

Our Thinking Minds: Stories of Quality Circle Activity

Renee McIntosh: Team Member, Quality Circle Support

A Team Member’s Day at Toyota

Brian Staples: Team Leader

Mark Alexander: Team Leader, Body Weld

Greg Ballou: ESI and Safety Team Member

Steve Turley: Team Member, Quality Circle Support

David Eads: Team Leader

Our Family: Making It Personal

Lillie Turner: Team Leader

Abbie (Age 9) and Cash Turner (Age 7): Children of Tim Turner

Bob Ditty: Team Leader

Zenith Sorrell: Team Leader, and Jeff Sorrell: Skilled Team Leader

Kim Burnette: Team Member

John Booth: Team Member, Quality Gate

Deanna Feeback: Team Member

Our Education and Training: Reach for the Stars Program

David Barnhart: Team Member

Keith Claunch: Team Leader

Orcelia "Lou" Spagnoletta: Assistant Manager, Toyota’s Mississippi Plant

Arthur Black: Team Leader, Various Experiences

Alfred Johnson: Group Leader

Bonnie Smith: Assistant Manager, Conveyance

Our Teamwork

Andy Baysinger: Team Member

Jessie Childers: Team Member, Maintenance

Lessons

David Garvin: Team Member

Mike Bensing: Team Member

Mary Jane Wills: Assistant Manager, Assembly 2

Our Understanding: What We Have Learned

Along the "Toyota Way"

James Basham: Assistant Manager

Life with Toyota

Mickey Payne: Group Leader

Fenella Smith: Specialist, Talent Management

Gary Cummings: Assistant Manager, Plastics Department

Mike Goetz: Assembly 2 Assistant Manager

Mark Crupper: Group Leader

Dwayne E. Lumpkins: Group Leader

Donald W. Tyra: Group Leader

Kevin Dunn: Group Leader

Anthony Morgan: Group Leader

Mike J. Perkins: Group Leader

Brian Eddy: Team Leader, Early Symptom Investigation Team

Dean Weddle: Team Member

Tony Smith: Team Leader, Tool Crib

Toyota Way Principles

Long-Term Philosophy

February 12, 2009

David Cox: General Manager, Power Train

The Right Process Will Produce the Right Results

John Pfost: Team Leader

The Andon

The Andon Board

The Andon Light

Floor Management Development System (FMDS)

Boards

Man Figures on the Process Boards

Anthony Smith: Team Leader, Tool Crib

Add Value to the Organization by Developing Your People

Jim Sivers: Team Member

Mike Bray: Supplier Perspective

Continuously Solving Root Problems Drives

Organizational Learning

Philip Baugh III: Team Member, Mutilation Prevention

Dave Garvin: Quality Circle Leader, Engine Line

Our Leadership

Raymond Bryant: Assistant General Manager, Assembly

Kim Crumbie: Project Manager, Body Operations

Dave Orrender: Assembly Manager

Jeff Ayotte: Production Manager, General Assembly

Living and Learning the "Toyota Way"

Ken Anderson: Manager, HR Safety

Mr. Fujio Cho: Chairman, Toyota Motor Corporation

Nila Wells: Specialist, Community Services, TEMA

Gary Convis: President, 2002–2005; TMC Managing

Officer, 2004–2007; CEO, 2005–2007

Jacky Ammerman, CAP: Associate, Toyota

North American Production Support Center, Georgetown , Kentucky

Steve St. Angelo: President, TMMK

Rebecca Lucas: Associate to the Chief Quality Officer, Toyota North America

Importance of a Caller

The Expired Passport

Child Development Center

A Man of Many Hats

The Effects of the Economy

Personally Shakes the Hands of 7,000+ Team Members

Genuine and Compassionate Person

Our Ambassadors

Georgetown Mayor Karen Tingle Sames

Leigh Ann Reeves

State Senator Damon Thayer (R-Georgetown)

Curtis Holmes: Loyal Toyota Customer

Tony Minyon: National Technical Support Manager, Toyota Motor Sales

My Career and Thoughts

"Rocking Chairs, Patchwork Quilts, Hard Work, Values, and Friendship"

The Turners

The Bowlings

The Teacher

Chief Quality Officer and Former TMMK President Steve St. Angelo

What Is the "Magic" of TMMK?

Index

Reviews

… when I read the stories I was touched to the core. All of these stories were in different voices, but they all had in common tremendous gratitude for the deep respect that Toyota had shown them and the personal transformation they had experienced working for Toyota.

—Jeffrey K. Liker, professor, University of Michigan and author of The Toyota Way